FAQ’s
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Terms & Conditions
PAYMENT BIG MAKING cannot be liable for any lost profits or any other incidental or consequential damages. Except as otherwise provided for herein or agreed by BIG MAKING in writing, there are no refunds of any fees or other amounts paid in connection with the services and/or products. All deposits are not refundable. Products specification …
Do you have price list?
All of our products are customized, so we haven’t price list. For special project, we will quote based on your design or drawing / similar product photo.
Are your products suitable for outdoors?
Yes, all our acrylic letters and metal luminous letters come with the trusted CE certificated and are suitable for wet locations. All of our metal letters use UL certificated led module. All letters are waterproof.
Do you have any letters in stock?
All our products are customized and we only have the finished samples and sample box in stock.
What is your warranty?
We provide 1 year warranty for all letters, and LED is 2 years.
Can I amend my order once I have paid for it?
You may change your order within 24 hours, please contact us via telephone or e-mail (cs@bigmaking.com) to process amendments. Please note that we may not be able to secure the same delivery or assembly date after order amendments.
Do you have CE/UL certificate?
All our led and transformer are CE/UL certificated. We can also produce sign based on UL standard.
What are the approximate production leadtime?
Typically the leadtime for production is around 14 days.
What’s the volt?
We have 12V and 24V 2 different led, but normally we use 12V.
How long does it usually take you to make delivery?
We are cooperating with SF Express (local); DHL and FedEx (overseas). It takes 3-5 working days depends on location. For big quantity or large size, we can also manage shipping via air cargo or sea shipping. If you choose shipment by air, it usually takes one week, if by sea, it takes about one …
What’s the mounting way?
We will supply you the install guide, screw, 1:1 template with sign together. When you get the sign, you can follow the guide to install step by step.
How to deal with the faulty?
Firstly, our products are produced in strict quality control system and the defective rate will be low. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation. We don’t accept product return, instead we may re-produce a new …
What machines do you have in your factory?
We have our own factory, and advanced machine including CNC, laser cut machine, welding machine, bending machine, etc. We make them by ourselves, but for some special treatment we do it with the subcontractor.
What should I do if my item has defects or is damaged upon arrival?
If the product items have defects or are damaged upon arrival, please contact us by email (cs@bigmaking.com) within 7 days. We will endeavor to respond within 3 business days. To ensure a smooth and efficient response, we would be most grateful if you could provide: Sales order number for any after sales enquiries Send …
Can I check the status of my online order on website?
Such function is not available yet. However, once you completing the payment, you should receive the following documents sent from our system: Order Confirmation: when the payment received and order generated successfully. Delivery Confirmation: informing the expected delivery / pick-up date within 3 days since receive the order confirmation. Invoice: when the order was ready …
If I require further assistance or any other enquiry, where should I direct it?
If you have any enquiry or comments about our products or services, please contact our Customer Support for further assistance (contact us).
