About Order

All of our products are customized, so we haven’t price list. For special project, we will quote based on your design or drawing / similar product photo.

All our products are customized and we only have the finished samples and sample box in stock.

You may change your order within 24 hours, please contact us via telephone or e-mail (cs@bigmaking.com) to process amendments. Please note that we may not be able to secure the same delivery or assembly date after order amendments.

Typically the leadtime for production is around 14 days.

We are cooperating with SF Express (local); DHL and FedEx (overseas). It takes 3-5 working days depends on location.   For big quantity or large size, we can also manage shipping via air cargo or sea shipping. If you choose shipment by air, it usually takes one week, if by sea, it takes about one …

Firstly, our products are produced in strict quality control system and the defective rate will be low.   For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.   We don’t accept product return, instead we may re-produce a new …

If the product items have defects or are damaged upon arrival, please contact us by email (cs@bigmaking.com) within 7 days. We will endeavor to respond within 3 business days.   To ensure a smooth and efficient response, we would be most grateful if you could provide: Sales order number for any after sales enquiries Send …

Such function is not available yet. However, once you completing the payment, you should receive the following documents sent from our system: Order Confirmation: when the payment received and order generated successfully. Delivery Confirmation: informing the expected delivery / pick-up date within 3 days since receive the order confirmation. Invoice: when the order was ready …

If you have any enquiry or comments about our products or services, please contact our Customer Support for further assistance (contact us).