FAQ’s
Showing 16 Result(s)
Terms & Conditions
PAYMENT BIG MAKING cannot be liable for any lost profit …
Do you have price list?
All of our products are customized, so we haven’t price …
Are your products suitable for outdoors?
Yes, all our acrylic letters and metal luminous letters …
Do you have any letters in stock?
All our products are customized and we only have the fi …
What is your warranty?
We provide 1 year warranty for all letters, and LED is …
Can I amend my order once I have paid for it?
You may change your order within 24 hours, please conta …
Do you have CE/UL certificate?
All our led and transformer are CE/UL certificated. We …
What are the approximate production leadtime?
Typically the leadtime for production is around 14 days …
What’s the volt?
We have 12V and 24V 2 different led, but normally we us …
How long does it usually take you to make delivery?
We are cooperating with SF Express (local); DHL and Fed …
What’s the mounting way?
We will supply you the install guide, screw, 1:1 templa …
How to deal with the faulty?
Firstly, our products are produced in strict quality co …
What machines do you have in your factory?
We have our own factory, and advanced machine including …
What should I do if my item has defects or is damaged upon arrival?
If the product items have defects or are damaged upon a …
Can I check the status of my online order on website?
Such function is not available yet. However, once you c …
If I require further assistance or any other enquiry, where should I direct it?
If you have any enquiry or comments about our products …
