If the product items have defects or are damaged upon arrival, please contact us by email (cs@bigmaking.com) within 7 days. We will endeavor to respond within 3 business days.
To ensure a smooth and efficient response, we would be most grateful if you could provide:
- Sales order number for any after sales enquiries
- Send us photos which can help us identify the product and follow up your case
- Name and telephone number of who we should contact
