What should I do if my item has defects or is damaged upon arrival?

If the product items have defects or are damaged upon arrival, please contact us by email (cs@bigmaking.com) within 7 days. We will endeavor to respond within 3 business days.


To ensure a smooth and efficient response, we would be most grateful if you could provide:

  • Sales order number for any after sales enquiries
  • Send us photos which can help us identify the product and follow up your case
  • Name and telephone number of who we should contact
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